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The new cleaners have got off to a somewhat shaky start. They certainly turn up on time every week, are much more reliable in that respect than my previous cleaning company. And they do a pretty good job at keeping the house relatively clean. However, there was a definite problem last week that has led to me laying an Official Complaint.

I noticed it on Saturday evening when I got back from the theatre, and slipped on the kitchen floor. That was a surprise. I soon found out that the reason I’d slipped was that I’d stepped in a puddle that really shouldn’t have been there. A big puddle. Caused by my freezer gently defrosting itself all over the floor.

A search for the underlying cause didn’t take long. My freezer had been unplugged at the wall, and left unplugged. The cleaners must have selected a socket at random to plug in their vacuum cleaner, and unfortunately picked the one with the most disastrous consequences. That is despite there being three unused floor-level sockets in the kitchen, any one of which would be ideal for the vacuum cleaner. Since the cleaners had been around on Thursday afternoon, the freezer had been switched off for forty-eight hours, so it was no wonder it was defrosting.

I said a very rude word, or rather produced a fluent stream of invective, and fetched the bin bags. The freezer had been pretty much full – of meat, casseroles, stews etc – and everything had to go. I was extremely pissed off. I also used up pretty much all of my tea-towels mopping up the extensive puddle on the kitchen floor.

I phoned the cleaning firm this morning to make an official complaint. I have said that under no circumstances should they unplug anything without checking first – there are plenty of unused sockets they can use. I have asked for and received a full apology, and will be getting a discount off this month’s cleaning bill to reflect the financial loss of a full freezer’s worth of food.

I’ve also stuck a label on the freezer plug saying “Do NOT unplug!” Hopefully that should prevent a repetition. It’s all very well having a defrosted freezer, but I’d much rather do it under my control and at a time of my choosing!

{ 3 } Comments

  1. pauld | 26 September 2014 at 4:07 pm | Permalink

    “I’ve also stuck a label on the freezer plug saying “Do NOT unplug!””

    I’m assuming your cleaners aren’t ethnic Albanians or Africans straight over from Calais and are perhaps English, even then you are of course assuming that they can read, some people leave school these days that cant.

  2. Richard A | 27 September 2014 at 5:16 pm | Permalink

    The unfortunate incident of the freezer in the day time reminds me of one of the No.1 Ladies’ Detective Agency stories in which a hospital cleaner unplugs something to plug in the vacuum cleaner … with disastrous consequences.


  3. Angela | 27 September 2014 at 5:41 pm | Permalink

    oh dear – so far the only plug issue I had with our cleaners was they switched off the digi-box and it didn’t record Great British bake Off. However, they did use wood floor cleaner on our ceramic tiles this week – and the hall floor is now a skating rink. You can’t walk around with just socks on!