A few months ago, I had a run in with Orange who sent Christopher a letter saying that his price plan was changing. I spent ages on the phone to “Customer Services” who assured me that they would take the necessary action to delete his account.
So I was surprised and very annoyed when I recently received another letter, addressed to him, saying that his price plan was changing! In fact, I saw red! I scrawled over the letter, in big, angry letters:
“Christopher Booth is dead. You were sent his death certificate in September 2010. I spoke to your customer services in February this year and instructed them to delete his account. Delete it forthwith and stop hassling a dead man!”
I then signed it as the executor and returned it to sender. I hope that stops the letters coming at source. I will be very cross indeed if they have to be told a fourth time!
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They are without a doubt a complete bunch of cretinous, moronic idiots at orange customer services.
They screwed up their online account login last month, i phoned them and was told to try again next month. I now get to log in only to discover i now have restricted access as my account is owned by ‘old-me’ not ‘current-me’. They also keep sending me txt messages to say you havent logged into your online account for a while, if you dont we’ll deactivate it !!!. I really cant be arsed ringing them again to sort it out.