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Arguing with npower

All our utility bills were in Christopher’s name, so when he died one of the  things I had to do was to move them all into my name. Our electricity supplier was npower, and they responded very quickly acknowledging the situation and returning the death certificate.

So I’ve been rather narked that all the bills I’ve had from them since have been addressed to “The executors of Mr C Booth”, rather than to me personally.  I got another bill from them today and I’m afraid I snapped. I phoned them up, and established who I was – they clearly had my name on their computer against the account number. I told them that they clearly know that I’m a widow, and I know perfectly well that I’m a widow, but why do they have to keep reminding me with every bill? It is getting annoying and upsetting. Please would they change the account immediately to be in my name.

At that point I was put on hold for quite a long time while the telephone operator tried to work out how to deal with my request, which she acknowledged was entirely reasonable. Apparently, it is their practice to mark the account as run by the executors, and do not have a means to easily transfer it into a new name. I said that it was entirely possible that I’d be living here for years, and that their position, whilst understandable in the short term, was entirely unacceptable in the long term. I didn’t get as far as threatening to move suppliers, but that would clearly be the next step.

The operator assured me that she would deal with it, and get it sorted out to my satisfaction, so I have left it with her for now. If the next bill is still addressed to Christopher’s executors rather than to me, then I shall really lose my temper and transfer my business to a competitor.

{ 3 } Comments

  1. paulD | 29 June 2011 at 12:42 pm | Permalink

    “and do not have a means to easily transfer it into a new name”

    Excuse my language here but BOLLOCKS, they could easily do it if they wanted to, what happens if a new person moved into your house they’d want their name on the bill correctly.

    The problem is mindless cretinous admin staff who dont have the brains to put 2 and 2 together and wont question the system for fear of their managers getting their knickers in a twist.

  2. Gillian | 29 June 2011 at 2:44 pm | Permalink

    Quite. I have to agree with you. Or how about if someone gets married and changes their name? Of course they could do it if they wanted to – “Computer says no” is not acceptable!

  3. paulD | 30 June 2011 at 9:03 am | Permalink

    At least you got through to a human being i wasted over an hour waiting after a certain bank decided to upgrade its systems without having enough computer power or having tested its systems on all browsers !. I never even got to hurl abuse at anyone other than a recorded message.

    I have however fired off a letter to CEO of M&S on a separate matter due to their policy of ripping off pre-printed price labels from garments already on the shelf and sticking on higher ones !